80% StrawberryNET Promo Codes (4 StrawberryNET Coupon Codes) January 2026 New Zealand

The most redeemed StrawberryNET discount codes

Discount	Description	Expiry Date
15%	Coupon 15% discount StrawberryNET NEW15	2026-01-25
10%	Shop Beauty Essentials at StrawberryNET	2026-02-06
8%	Sitewide OFFer enjoy 8% OFF with minspend us$100 using code AFFPA08	2026-02-02
$ 50	Coupon $ 50 OFF StrawberryNET CASH50	2026-01-27
80%	Up to 80% discount StrawberryNET	2026-01-25
75%	Up to 75% OFF Beauty Products at Strawberrynet	2026-02-01
50%	Up to 50% OFF on hair care products StrawberryNET	2026-01-28

Returns

Q. What happens if I'm not happy with the product I receive?

A. Any problems with items you receive must be reported to us within 30 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.

If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at orders@StrawberryNET.com before returning anything so we can inform you where to send and how to arrange the refund.

Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.

Important note on returning fragrances and home scents:

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

General

Q. Why should I create an account?

Register and create an account to enjoy the following personalized services:

Quick access to order status, delivery tracking and order history

Add multiple addresses for easier checkout options

Save your profile for customized offers & services

Easy re-ordering of previous orders or products

View your loyalty bonus level

Add ratings & reviews to products

Q. I'm an existing customer, do I need to register?

If you've shopped with us before, you already have an account but you need to activate it by registering your account and creating a password. This will give you access to new features such as managing order details, order tracking, profile information and creating product reviews. Your check out process will also be faster with the ability to add and save multiple addresses in your address book.

How do I activate my account?

Visit the 'SIGN IN OR REGISTER' page, and fill out the form under the 'Register' section. Ensure all fields are filled out correctly and click the 'Register' button. A verification email will be sent to you with a verification link. Click this link to complete your account activation.

Once this process is complete, you will be able to sign in with your email address and password to view your account.

If you do not wish to create an account for any reason, you may still continue to check out as you always have.

Q. Why is my password not accepted?

Keeping your account details secure is our utmost priority and hence we have strict password requirements. Your password must have a minimum of 8 characters and include a combination of upper case & lower case letters, numbers and symbols (@, #, $).

Q. Help! I forgot my password. What do I do?

To reset your password, click the 'Forgot your password?' link on the Sign In page. Follow the instructions to submit your email address. We will send an email to your registered email address to reset your password. Once submitted, you will be able to sign in again with your new password.

Q. My email address changed. How do I keep my loyalty discount?

Register with your new email address and contact our Customer Service Team to update your account. Once our team has received both your old and new email addresses, your orders from both accounts will be merged instantly. Please note your loyalty bonus level may take up to 12 hours to update.

Q. How do I sign out?

In the top right corner of our website header, hover over your name and click the 'SIGN OUT' button.

Q. Will my information be secure?

Our website fully encrypts your personal data (name, address, credit card number) with a Secure Socket Layer (SSL) which prevents it from being read by anyone over the Internet. For more information about our website security systems, visit our Privacy & Security page.

StrawberryNET.com takes extra measures to safeguard your personal information however for optimum safety, please ensure you sign out of your account after every session.

Address Book

Q. How to add/edit/delete addresses?

You can add as many addresses to your address book as you wish. Visit the 'Address Book' page after logging in to your account and click the 'Add New Address' button. After filling in your new address details, this will be automatically saved for selection in check out.

To edit a previously added address, click the pencil icon on the right-hand side of the address nickname. After editing the address details, click the 'Save' button to finish.

To delete a previously added address, click the trash can icon on the right-hand side of the address nickname.

Order Status, Tracking and History

Q. How do I track my order?

Your account gives you easy access to all order numbers and tracking information.

After logging in to your account, go to your 'Order History'. From here you can choose to view either your most recent orders or use the drop down menu to display older orders. In the 'Details' column, click the link 'View Details'. Then on your 'Order Details' page, click the link 'Track this Order'.

Q. Why is my order pending?

Your order might be pending delivery for a number of reasons including pending payment, payment has been rejected or some products in your order are out of stock. We will send you an email shortly after your order has been processed to confirm the issue.

For questions about your order please contact our Customer Service team at orders@strawberrynet.com.

Q. How do I re-order an order or product?

You may re-order select products or entire orders from your 'Order History' page. Re-order an entire order by clicking the 'Re-order' button on the 'Order History' or 'Order Details' page. Re-order select products on the 'Order Details' page using the 'Buy Again' button.

Ratings & Reviews

Q. How do I add a review?

Once your first purchase from StrawberryNET has been dispatched, you will be able to add reviews to all products on our website. From the 'My Reviews' page in your account, you will be able to add reviews to all your previous purchases. To add reviews to products you have not purchased from us before, you can visit their product detail pages. Click the 'Write a Review' button to add your review.

Q. How long before my review is published?

Reviews are usually posted within 72 hours after being checked by our Reviews Approval Team . We will send you an email once your review has been published.

Q. Why was my review not published?

Your review was likely not published because it contained content that was not relevant to your experience of using the product. We will reject any reviews that contain the following: delivery times and shipping details, product authenticity and batch codes, customer service issues and inappropriate language.

Discounts & Promotions

Why isn't my offer showing in checkout?

Check to make sure your offer has not expired. Offers end at midnight Eastern Standard Time (UTC-5).

Offers that are automatically applied during checkout cannot be combined with coupon codes or other offers.

The offer may only be used once per customer.

Only one coupon code may be used per order.

The offer has additional brand or sale exclusions. Please check the original offer terms and conditions.

Offer cannot be used during the following storewide sales:

Offer Exclusions

Extra 10% Off All Orders

Extra 10% Off Makeup

Extra 10% Off Skincare

Extra 10% Off Fragrance

Extra 10% Off Haircare

Extra 10% Off Men's Skincare

Extra 10% Off Men's Cologne

Extra 10% Off Home Scents

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands!

Contacting Us

Q. Why aren't I receiving answers to my emails?

If you have not received any reply, please check the points below before sending a follow-up message. Please note that Customer Service hours are 1:00am - 3:00pm (GMT) Monday to Sunday.

Your message may not have been received by StrawberryNET. If you receive any messages to your mail-box with the subject "Returned mail" or "Non-delivered mail", your message has not been received by the recipient.

You may have used the wrong e-mail address. Please check our e-mail addresses on the Contact Us page and try again.

Your e-mail settings may be preventing you from sending e-mails overseas. Some e-mail providers prevent some e-mails being sent abroad. Please check with your e-mail provider for further details.

You may not be able to receive e-mails sent by StrawberryNET.

The messages may be filtered out by your anti-spam software since you haven't added the StrawberryNET email address into your address book. Please add our e-mail addresses to your address book or contact list.

If you use your company's official e-mail server, there may be restrictions on receiving non-registered e-mails. Please check with your system administrator to remove the restriction.

AOL users in particular should ensure their accounts are enabled to receive e-mails from us.

Shipping & Delivery

Shipping is FREE when your order is R$500 or more (after discounts). Orders below R$500 will be charged R$40 for shipping. Shipping costs are converted to your local currency based on the daily exchange rate.

Courier and express shipping rates will be calculated at checkout.

Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.

Approximate delivery times

Cost*	Major cities	Most areas	Remote areas	Signature required?	Can be Used for Fragrance Orders
Standard Shipping (Signature)	FREE for orders over 500.00 (after discounts) R$40,00 for orders below 500.00 (after discounts)	45 postal days	45 postal days	45-50 postal days	Yes	Yes
Standard Shipping (No signature)	Above 500.00- FREE Below 500.00- R$40,00	45 postal days	45 postal days	45-50 postal days	No

*Please note that all costs are converted to local currency based on daily exchange rate.

Standard Shipping

For Standard Shipping (Signature) deliveries, you can expect to receive your order within 45 days to major cities and up to 50 days for more remote areas. Your order can be tracked through our tracking system and a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

If you have not received your order after 14 business days please contact us.

For Standard Shipping (No Signature) deliveries, most customers will receive their order in 45 days, however it may take 50 days for more remote destinations. A signature is not required for delivery and tracking is not available. Orders to military addresses or PO boxes must be sent via Standard Shipping (No Signature).

Courier Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special courier service. Please note that this VAT is paid at checkout and is not refundable.

List of Countries with Prepaid VAT Courier Delivery
United Kingdom	Ireland

Postal Delivery with Prepaid VAT

Orders shipped to the following countries can be shipped using a special postal service.

List of Countries with Prepaid VAT Postal Delivery
Austria	Finland	The Netherlands
Belgium	Greece	Poland
Bulgaria	Hungary	Portugal
Croatia	Latvia	Romania
Cyprus	Lithuania	Spain
Czech Republic	Luxembourg	Slovenia
Estonia	Malta

All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.

We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.

You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.

VAT, taxes and duties

We currently ship to over 190 countries excluding France, Monaco, and Turkey.

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.

Cancellations

We pride ourselves on being able to have your order dispatched within 24 hours, with most orders sent within one hour.

You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.

Returns

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent due to our error.

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

In order to process your returns as quickly as possible, all returns must include:

• A copy of your delivery note or your order number
• Return authorization (obtainable from Customer Services)
• Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.

For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.

VAT

Effective from 20 April 2020, we will no longer cover VAT claims. In the event that your order is charged taxes or other additional charges, you are responsible for all expense occurred, which is not refundable.

Why isn't my offer showing in checkout?

• Check to make sure your offer has not expired. Offers end at midnight Eastern Standard Time (UTC-5).
• Offers that are automatically applied during checkout cannot be combined with coupon codes or other offers.
• The offer may only be used once per customer.
• Only one coupon code may be used per order.
• The offer has additional brand or sale exclusions. Please check the original offer terms and conditions.
• Offer cannot be used during the following storewide sales:

Offer Exclusions

• Extra 10% Off All Orders
• Extra 10% Off Makeup
• Extra 10% Off Skincare
• Extra 10% Off Fragrance

• Extra 10% Off Haircare
• Extra 10% Off Men's Skincare
• Extra 10% Off Men's Cologne
• Extra 10% Off Home Scents

How do I get a promotion code?

Subscribe to our emails and social media channels to unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands!

General

We operate an SSL security system, the industry standard for online transaction security. In order to complete your payment, the minimum browser requirements are:

• Google Chrome 56.0
• Firefox 52.0
• Internet Explorer 9.0
• Edge 16
• Opera 50.0
• Mozilla 5.0

To Order

Shop throughout our store and place the items you wish to purchase into your shopping cart. You may change the quantity of any item in your shopping cart, as well as remove it completely, at any time.

When you have completed all of your shopping, simply fill out and submit the online order form including your credit card number and expiration date, or your Paypal e-mail address if you wish to pay by Paypal.

Any express mail charges or charges for fragrance shipments will be listed before your final checkout. Once you submit your order you will then receive an order confirmation number.

If any item is out of stock you will be notified and your credit card will not be charged.

Order confirmation will be sent after completion of this process and dispatch details will be e-mailed to you with a tracking number immediately once your order is sent.

You can also check your order status on our homepage.

Credit Card Payment

All details are covered by our S.S.L. Secure Line.

Our payment gateway is operated by the HSBC Bank Group, one of the five largest banks in the world with branches in 83 different countries.

This is the most modern secure transaction that is available.

If you do not accept credit card payment and wish to use another method, please Contact Us.

We also accept Paypal payments.

We will confirm your order by e-mail within one hour.

Next time you order, you only need to log in your e-mail address for registration and credit card number for security. You may change your personal information when you place a subsequent order.