20% Sonos Promo Codes (1 Sonos Coupon Codes) June 2026 New Zealand

The most redeemed Sonos discount codes

A defective Sonos product? This is our Sonos Warranty.

If we determine that the problem is not covered under the Sonos Warranty, we will notify you and inform you of service or replacement alternatives that are available to you for an additional fee.

The warranty period is not extended if we repair or replace your product.

Your Sonos Warranty is transferable with ownership, so if you give or sell the Sonos product to someone during the guarantee period, it's still covered.

There are some exclusions to the Sonos Warranty, including but not limited to:

Problems that result from external causes such as accident, abuse or misuse;

Use that is not in accordance with Sonos' product instructions;

Products with missing or altered serial numbers;

Products which have had their housings opened or are otherwise tampered with; or

Problems caused by using third party accessories, parts, or components.

Declaration of conformity

Sonos Radio Terms of Service

What you need to do if you want to return a product

To return a product from within the Sonos Service Region, please follow the instructions set out below.

If you want to return a product from a location outside the Sonos Service Region, please contact Sonos Customer Care. There may be restrictions as to our ability to handle your claim and/or there will be shipping costs involved in returning the product. The Sonos Customer Care team will be able to provide more information.

Contact Sonos Support to get a RMA number

To return a product from within the Sonos Service Region you can obtain a Return Merchandise Authorization (RMA) number by contacting Sonos Customer Care. Just call us at the free phone number or use any of the other contact methods listed.

Alternatively, if you are returning a product under the 100 day return policy, you can print and email this return form.

Use the Sonos shipping label and save a copy

You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Sonos shipping label you have received and follow the shipping instructions set out on the label to send the products back to Sonos. We are unable to process returned products sent using an alternate carrier or shipping label. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.

Return the product within 14 days of the RMA issue

Sonos must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included. When returning a product under the 100 day return policy, the product must be returned in its original Sonos packaging.

Receive your refund or a repaired or replacement product

If you have returned the product under the 100 day return policy, provided your return meets the above conditions, you may expect to see a credit to your account within 10 - 15 working days. Credit will be issued in the same manner as your original purchase payment.

If you are returning a defective product under the Warranty, we offer advanced replacement. Your replacement product(s) will ship within 1-2 working days from the RMA request. If your product(s) does not qualify for advanced replacement, your product(s) will ship upon receipt and inspection of your original product(s). We may require a valid credit card number to ship replacement product(s).

If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Sonos Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.

Limited Editions

From time to time we may offer limited edition products. Our terms of sale are applicable to our limited edition products, in addition to the below terms and conditions:

Discounts and promotion codes are not eligible on limited edition products

Each limited edition is unique and may look and perform differently than standard Sonos products.

Returns and replacements will be accepted for limited edition products, subject to our Terms of Use, License and Warranty Agreement. A limited edition replacement is subject to availability and your replacement may be another Sonos product of like kind and quality. Please go to http://Sonos.com/support for more details or to process a return.